FREE e-Newsletter
Important News - Hot Topics
Get them Now!

Cobalt Software Platform - Mark43
Mark43's Cobalt software platform unites a set of law enforcement tools securely...

No upcoming webinars scheduled

Top News

Baltimore Officials, Verizon Search for Reason 911 System Failed Tuesday

June 16, 2016  | 

Baltimore emergency management officials scrambled to figure out how to notify the public that the city's 911 system was out of service Tuesday night, according to internal emails obtained by The Baltimore Sun.

City officials quickly decided to use the 311 call center as an alternative but debated for at least a half hour how to let the public know about the problems, according to emails forwarded to a reporter by Robert Maloney, director of the office.

At a news conference, Police Commissioner Kevin Davis defended the city's response to the problem, which lasted nearly two hours.

Police and fire officials said they acted quickly after receiving notifications the system was down. They gathered in a room at police headquarters and 911 operators began taking 311 calls. Officials could not say how many 911 calls were diverted to 311 or whether response times were delayed.

Officials at Verizon — the service provider for the city's 911 system — said the phone company received an automated alert at 7:48 p.m. reporting that 911 calls were failing. Verizon spokesman John O'Malley said the company eventually determined that emergency calls were mistakenly routed to an empty back-up call center in the city.

"Technically the calls were coming in, but they were getting routed to a location where no one was there to pick up," O'Malley said.

On Wednesday, Verizon was still trying to determine what caused its equipment to send calls to the wrong center. The 311 system works on technology similar to 911's but was not affected. O'Malley said that it's unusual for a jurisdiction to have an entire back-up center and that Verizon had not experienced a similar problem in the past.


Be the first to comment on this story





POLICE Magazine does not tolerate comments that include profanity, personal attacks or antisocial behavior (such as "spamming" or "trolling"). This and other inappropriate content or material will be removed. We reserve the right to block any user who violates this, including removing all content posted by that user.

Other Recent News

Patriot One Completes FCC and IC Submission in Preparation for PATSCAN CMR Commercialization
Patriot One Technologies Inc. has announced that its award-winning PATSCAN CMR concealed...
Video: CA Agency Equips Officers with Smartphone Body Cameras Powered by Visual Labs Software
The Fontana (CA) Police Department is equipping its officers with smartphones loaded with...
Video: LAPD Asks Police Commission to Approve Drone Program
LAPD Assistant Chief Beatrice Girmala presented the department’s plan for a pilot program...
AngelTrax Moves All Operations to Larger Location
AngelTrax, a leading provider of mobile video surveillance solutions, recently relocated...

Get Your FREE Trial Issue and Win a Gift! Subscribe Today!
Yes! Please rush me my FREE TRIAL ISSUE of POLICE magazine and FREE Officer Survival Guide with tips and tactics to help me safely get out of 10 different situations.

Just fill in the form to the right and click the button to receive your FREE Trial Issue.

If POLICE does not satisfy you, just write "cancel" on the invoice and send it back. You'll pay nothing, and the FREE issue is yours to keep. If you enjoy POLICE, pay only $25 for a full one-year subscription (12 issues in all). Enjoy a savings of nearly 60% off the cover price!

Offer valid in US only. Outside U.S., click here.
It's easy! Just fill in the form below and click the red button to receive your FREE Trial Issue.
First Name:
Last Name:
Rank:
Agency:
Address:
City:
State:
  
Zip Code:
 
Country:
We respect your privacy. Please let us know if the address provided is your home, as your RANK / AGENCY will not be included on the mailing label.
E-mail Address:

Police Magazine