FREE e-Newsletter
Important News - Hot Topics
Get them Now!

Cobalt Software Platform - Mark43
Mark43's Cobalt software platform unites a set of law enforcement tools securely...

No upcoming webinars scheduled

Top News

South Carolina County Implements New World Systems Software to Improve Officer Safety

January 19, 2015  | 

The Lancaster County (S.C.) Public Safety Communication Center is now using New World Systems' Aegis public safety software solutions.

Lancaster County’s Director of Public Safety Communications Chris Nunnery said the communications center licensed New World’s Computer Aided Dispatch (CAD) while the Lancaster County Sheriff’s Office licensed Corrections Management, Mobile Messaging, and Police Records.

“Believe it or not, we didn’t even have CAD before New World,” Nunnery said. “Everything we did was manual. We hand-processed everything two to three times and moved all forms through the system manually. Now that we’re using CAD, the amount of time saved in dispatch is tremendous.”

Nunnery said the communications center receives 185,000 calls and processes 47,000 911 calls annually. Using CAD, rescue personnel safety has been greatly improved with features like premise history information that first responders can review prior to arriving on the scene.

“Our main goal was to improve responder safety,” Nunnery said. “Now we provide them with as much information as possible about the environment they’re going into, so they can stay safe and help keep the community safe.”

Nunnery said the decision to work with New World was based on word-of-mouth support from neighboring York County along with New World’s customer support.

“What impressed me the most and what gives me the most comfort in working with New World is the relationship we have with the trainers and support staff,” Nunnery said. “These people got us through implementation and continue to be there for us. The customer service and individual touch is hard to beat. New World has some good folks out in the field and that really means a lot to us.”

Be the first to comment on this story

POLICE Magazine does not tolerate comments that include profanity, personal attacks or antisocial behavior (such as "spamming" or "trolling"). This and other inappropriate content or material will be removed. We reserve the right to block any user who violates this, including removing all content posted by that user.

Other Recent News

AT&T and Los Angeles Team Up to Make a Smarter City
To foster the creation of a Smart City, AT&T and Los Angeles are in talks regarding a...
Twitco Announces Parmarlow WIS-200
Twitco Distributing has introduced the next generation Parmarlow Wireless Interview...
Apple Says it Will Begin Training Law Enforcement in Digital Forensics
Apple said in the letter that the company is "developing an online training module for...

Police Magazine