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West Virginia's Largest 911 Center Selects New World Systems' Dispatch Solution

December 19, 2012  | 

Metro Emergency Operations Center (Metro 911) in Kanawha County, W.Va., is implementing New World Systems' Aegis computer-aided dispatch (CAD) solution to improve emergency response through integrated mapping and automated dispatch tools.

New World's CAD will allow Metro 911 to leverage Kanawha County's extensive GIS data to help dispatchers quickly locate emergencies and send the closest first responders, according to New World.

"Time is of the essence in our job," said Lt. Paul Dryden. "All of the dispatchers felt New World's software was the most user-friendly solution we evaluated. That, and the integrated mapping, will provide more information and help speed the processing of calls."

Covering a geographic area of 911 square miles, Metro 911 receives more calls for service than any other county in West Virginia. New World's CAD, built on the Microsoft(R) platform with embedded ESRI mapping, will help Metro 911 better serve a population of more than 200,000 residents.

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