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Product News

AT&T Begins 'Text To 911' Testing In Tennessee

October 05, 2012  | 

AT&T has begun working with public safety agencies in Tennessee to determine the best way to allow citizens to send SMS/text messages to 911 systems.

AT&T will work with the Tennessee Emergency Communications Board (TECB) to provide a "text to 911" trial service that would allow AT&T wireless users to send text messages to Tennessee 911 call centers, which are known as public service answering points (PSAPs).

The trial will use the existing ESInet and statewide IP network backbone (NetTN), which are key components in Tennessee's plan for next-generation 911.

While dialing 911 by phone remains the primary and preferred method to contact public safety agencies, the text-to-911 trial will enable PSAPs in Tennessee to begin receiving 911 SMS texts from AT&T wireless subscribers via ESInet. The trial will allow PSAPs to develop best practices and methods to receive and integrate these types of emergency communications in the future.

Over the past few years, Tennessee has invested in an advanced, statewide 911 IP (Internet Protocol) infrastructure. The text-to-911 trial will utilize concepts and designs from key industry groups working on text-to-911 standards and will leverage the National Emergency Number Association's (NENA) i3 standards and recommendations, according to AT&T.

Related:

Tennessee Highway Patrol Selects Motorola for $39M Radio Project

Tags: Next-Gen 911, Tennessee Highway Patrol, 911 Calls, Emergency Operations Centers, Wireless Communications, Tennessee

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Comments (2)

Displaying 1 - 2 of 2

David @ 10/9/2012 6:28 AM

You are asking for nothing but trouble if this is allowed. You will be inviting more and more "Swatting" incidents. Swatting is where these punks utilize text messages now across the nation to falsly summons law enforcement swat teams to storm a residence. The unfortunate thing is nothing is going to be done about this until someone gets killed.

Sarah Grover @ 10/13/2012 11:40 AM

Are you kidding? S.W.A.T.-ing? REALLY?!?!?! What about people who are deaf or hard of hearing that have absolutely NO WAY to call 911? Use your head to think there... Yes, there may be a few incidents... But at the Virginia Tech. incident in 2007, students tried to text 911 so as not to give their location away, but let LEO know something was awry... it was failure... what about in a situation where someone enters a home? Text to 911 would be useful... it's quiet... say they then get kidnapped? The phone is in their pocket... maybe they can't text now... but they can be traced as long as their phone is being texted to... I see this as being more good than bad...

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