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Florida Agency Deploys Verint Systems' 911 Call Center Software

August 17, 2011  | 

A Florida emergency services organization has implemented an emergency call management system from Verint Systems, the company has announced.

The operations center began using Audiolog for Public Safety in its centralized 911 operation in July. The solution, which supports 20 local agencies, provides call recording, playback and archiving capabilities.

By using Audiolog, the organization can better respond to citizen and community needs and emergency situations, as well as support increased emergency response requirements associated with certain times of the year, including hurricane season, according to Verint.

Audiolog for Public Safety is used in rapidly evolving command-and-control centers, network operations centers, public safety answering points (PSAPs) and other emergency communications environments.

The software is designed to help today's agencies reduce liability and risk, and comply with industry standards and regulations, including those associated with next-generation 911 (NG 911).

It provides advanced call recording and the ability to instantly recall incident-based recordings to support investigations with increased access to key information.

"All of the data Audiolog captures is instantly accessible to first responders, helping improve the effectiveness of emergency investigations, preparedness and response," says Gary Trudo, Verint's vice president of public safety and mid-market solutions. "We're very pleased to be providing the technology that today's mission-critical operations need to achieve response, quality and accuracy gains; expedite incident investigation; and enable staff to hone their skills and effectiveness."

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