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Cobalt Software Platform - Mark43
Mark43's Cobalt software platform unites a set of law enforcement tools securely...

Security Policy and the Cloud

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Mark Rivera

FBI-CJIS Security Policy Compliance Officer

Mark Rivera, Customer Retention Manager and CJIS Security Compliance Officer with Vigilant Solutions, served for sixteen years with the Maryland State Police, retiring at the rank of First Sergeant with thirteen of those years at the supervisory and command level. He holds a Master of Science Degree in Management from The Johns Hopkins University and Secret clearance through the FBI, Baltimore.

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Product News

APCO Rebrands MEDS Software as 9-1-1 Adviser

May 20, 2011  | 

The Association of Public Safety Communications Officials (APCO) International has rebranded its call-taking software as 9-1-1 Adviser—the software interfaces with agencies' current Computer Aided Dispatch (CAD) systems or stands alone to provide practical instructions for public safety communicators.

"We believe the rebranding better describes what the software actually does for communication centers," according to Julie Troutman of APCO Institute.

9-1-1 Adviser guides public safety communicators through emergency calls by populating the appropriate questions and actions on their computer screens. Additionally, communicators can quickly access key functions, such as CPR, childbirth, obstructed airway and airway control at the top of the screen.

APCO's software is unique among similar products in the marketplace because it allows for customization of several aspects of the software from general questions to post-dispatch instruction to the language to meet the needs of a particular geographic location. It also includes law enforcement, fire department and EMS response modules all in one package.

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