The Association of Public Safety Communications Officials (APCO) International has rebranded its call-taking software as 9-1-1 Adviser—the software interfaces with agencies' current Computer Aided Dispatch (CAD) systems or stands alone to provide practical instructions for public safety communicators.
"We believe the rebranding better describes what the software actually does for communication centers," according to Julie Troutman of APCO Institute.
9-1-1 Adviser guides public safety communicators through emergency calls by populating the appropriate questions and actions on their computer screens. Additionally, communicators can quickly access key functions, such as CPR, childbirth, obstructed airway and airway control at the top of the screen.
APCO's software is unique among similar products in the marketplace because it allows for customization of several aspects of the software from general questions to post-dispatch instruction to the language to meet the needs of a particular geographic location. It also includes law enforcement, fire department and EMS response modules all in one package.