FREE e-Newsletter
Important News - Hot Topics
Get them Now!

Product News

N.C. County Buys Spillman Software for 911 Dispatchers

March 28, 2011  | 

When Cherokee County, N.C., 911 Communications needed a computer-aided dispatch (CAD) solution that was intuitive and easy to use, it turned to Spillman Technologies.

"It is very conducive to how we dispatch, and it's user-friendly as far as running reports," says 911 supervisor Janice Costello. "It uses very plain English so we don't have to try to interpret what the software is saying. The software speaks the dispatchers' language."

Using Spillman's CAD module, dispatchers can efficiently manage calls from multiple agencies, while having immediate access to real-time call updates, unit responses, and automatic alerts on wanted or missing persons. Costello says the CAD command line enables dispatchers to enter commands quickly, without reaching for the mouse.

"Our fingers don't even have to leave the keyboard," she says.

Spillman's Premises and HazMat Information module enables Cherokee County dispatchers to access data on residential, commercial, or public lots within a jurisdiction as well as detailed premises information such as number of floors, responsible agencies, and physical descriptions. Cherokee County 911 Communications also adopted several other modules from Spillman's Communications product line. The agency went live with its Spillman system in December.

Spillman's commitment to providing unparalleled customer service was a major factor in the agency's decision, Costello said.

"The support we get is phenomenal -- from sales right down to the help desk," she says. "Customer service is one of the main reasons we went with Spillman."

Tags: Spillman Technologies

Request more info about this product / service / company


Be the first to comment on this story





POLICE Magazine does not tolerate comments that include profanity, personal attacks or antisocial behavior (such as "spamming" or "trolling"). This and other inappropriate content or material will be removed. We reserve the right to block any user who violates this, including removing all content posted by that user.

Other Recent News

Salt Lake City PD Rape Data to Go Online
Salt Lake City Police Chief Chris Burbank put forward his "Code R Kit Project," which...
FLIR Debuts New PathFindIR Night Vision Camera
FLIR Systems has released its new PathFindIR II thermal night vision system to be used in...
Image Sensing Systems Releases New Mobile LPR Camera, Partners with MAV Systems
Image Sensing Systems has released its new compact license plate recognition (LPR) camera,...
5.11 Announces New Permanent Badge Technology for Its Apparel
Public safety apparel and accessories manufacturer 5.11 Tactical has announced the ability...

Get Your FREE Trial Issue and Win a Gift! Subscribe Today!
Yes! Please rush me my FREE TRIAL ISSUE of POLICE magazine and FREE Officer Survival Guide with tips and tactics to help me safely get out of 10 different situations.

Just fill in the form to the right and click the button to receive your FREE Trial Issue.

If POLICE does not satisfy you, just write "cancel" on the invoice and send it back. You'll pay nothing, and the FREE issue is yours to keep. If you enjoy POLICE, pay only $25 for a full one-year subscription (12 issues in all). Enjoy a savings of over 60% off the cover price!

Offer valid in US only. Outside U.S., click here.
It's easy! Just fill in the form below and click the red button to receive your FREE Trial Issue.
First Name:
Last Name:
Rank:
Agency:
Address:
City:
State:
  
Zip Code:
 
Country:
We respect your privacy. Please let us know if the address provided is your home, as your RANK / AGENCY will not be included on the mailing label.
E-mail Address:

Police Magazine