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Mark Rivera

FBI-CJIS Security Policy Compliance Officer

Mark Rivera, Customer Retention Manager and CJIS Security Compliance Officer with Vigilant Solutions, served for sixteen years with the Maryland State Police, retiring at the rank of First Sergeant with thirteen of those years at the supervisory and command level. He holds a Master of Science Degree in Management from The Johns Hopkins University and Secret clearance through the FBI, Baltimore.

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Product News

PDSI Brings TeleStaff To Smartphones

March 09, 2011  | 

Principal Decision Systems International (PDSI) has announced that its workforce management TeleStaff Web platform, TeleStaff.net, now supports smartphone devices.

This enhancement extends core TeleStaff enterprise capabilities beyond the desktop or laptop computer to employees and managers enabling them to complete scheduling and routine workforce management tasks remotely.

"The use of smartphones within the public safety and utility industries is growing rapidly because personnel in these lines of work are mobile by nature and require information immediately and efficiently, according to Greg Ekstrom, PDSI president. "By delivering TeleStaff on smartphones, our customers have access to critical staffing and workforce data anytime, anyplace which ultimately helps them to better serve their communities."

By providing accessibility to TeleStaff via smartphone devices, users such as decision-makers, first responders, and other crucial personnel are able to immediately interact with one another wherever they are and take action resulting in increased response times to work requests and changes in staffing environments, improved and accelerated decision-making, and tightened workforce management processes. 

Employees now have the ability to use their smartphones to view their shift schedules, respond to work notifications, submit time-off requests, view pay day information, and view FLSA periods.

Managers now have the ability to use their smartphones to oversee scheduling and workforce operations and to quickly respond to employee requests for time off or send work notifications.

Delivered on the predominate mobile platforms for the iPhone, Android, and Blackberry, the TeleStaff mobile feature provides a familiar user experience in each environment and is capable of meeting the demands of a mission critical workforce. Users can log on to the TeleStaff mobile URL via their phone's browser.

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