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Mark43's Cobalt software platform unites a set of law enforcement tools securely...

Transforming Police Reporting with Speech Recognition Technology

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Wednesday, November 28, 2018 -- 11:00 AM PT/2:00 PM ET

An exceeding number of police departments and law enforcement agencies, whose officers spend upwards of 3-4 hours a day completing incident reports and other time-sensitive paperwork*, are turning to smarter tools, such as speech recognition solutions, to help transform their police reporting workflows.

Join us on Wednesday, November 28, 2018 at 2:00 PM ET to hear why these law enforcement professionals are embracing smarter tools to complete higher-quality reports and move mission-critical information within the CAD/RMS faster and more efficiently – all by voice.

This discussion will provide you with an understanding of:

  • What law enforcement has to say about current reporting processes
  • Why officers, especially recruits, want smarter tools to help with police paperwork
  • Why manual reporting has a negative impact on report accuracy and productivity and can hinder criminal proceedings
  • How departments can speed up data entry within the CAD/RMs and move mission-critical information more accurately and efficiently
  • How speech recognition technology can help increase officer safety and improve situational awareness and productivity on patrol
  • Why embracing smarter technology increases community visibility, and minimizes costs

Learn how your department can make incident reporting faster, safer and more complete by registering for our webinar today.

*Role of Technology in Law Enforcement Paperwork Survey 

Speakers:

Eric La Scola, Product Marketing Manager, Dragon, Nuance

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Demystifying the Convergence of LTE and LMR Networks for First Responders

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Thursday, December 6, 2018 -- 11:00 AM PT/2:00 PM ET

Narrowband Land Mobile Radio (LMR) networks and user radio equipment have been the cornerstone of mobile communications for First Responders for decades. The trend from traditional analog to more robust wireless broadband networks in recent years has improved the overall accessibility but questions remain on whether the new networks can provide all the required capabilities First Responders need to do their job.

Increasing demand for bandwidth intensive applications such as video, advanced mapping and analytics, alongside critical voice communications has been driving adoption of broadband LTE cellular networks, such as FirstNet.

Join our panel of industry experts for this insightful 60-minute webinar as they discuss the critical differences between LMR networks and LTE networking, how these technologies can successfully co-exist, and explore the future of critical communications for First Responders.

In this webinar, you will learn:

  • Current and future industry trends for LTE and LMR technologies
  • Challenges and obstacles with the convergence of technologies
  • Real-life examples of successful hybrid communication strategies for First Responders
  • Recommendations for future proofing your agency; adoption of new technologies and how to bridge the gap

Speakers:

Tony Morris, VP North American Sales, Enterprise Solutions, Sierra Wireless

Jesus Gonzalez, Analyst II, Critical Communications, IHS Markit

Ken Rehbehn, Principal Analyst, Critical Communications Insights

Andrew Seybold, Senior Partner, Andrew Seybold Inc.

Product News

Alabama County's Dispatchers Get New PlantCML Call Processing System

February 15, 2011  | 

The Morgan County, Ala., Emergency Management Communication District (MCEMCD) 9-1-1 upgraded their existing 9-1-1 equipment with the next generation 9-1-1 (NG9-1-1) Sentinel Patriot call processing solution from emergency communications leader PlantCML, an EADS North America company, through Allcomm Wireless.

"As emergency communication technology advances, it is imperative that our 9-1-1 center is equipped with the latest equipment to better serve our community and first responders," according to Ryan Welty, MCEMCD director. "Upgrading to the Sentinel Patriot solution will enable our dispatchers to work more efficiently with a system that is both easy to use and includes features not available on the previous system. With touch screen monitors, it is as easy as tapping the screen to connect a caller with a translation service or a neighboring jurisdiction."

The center is currently equipped with 10 call taking positions to field emergency and administrative calls, as well as to dispatch calls to first responders at the Decatur Police Department, Decatur Fire and Rescue, the Morgan County Rescue Squad, Trinity Police Department, Priceville Police Department, Decatur EMS and 22 volunteer fire departments. MCEMCD has been a PlantCML customer since 2003.

In 2010, the MCEMCD fielded approximately 60,000 emergency calls and dispatched more than 140,000 incidents to first responders. Over 70 percent of emergency calls to MCEMCD are now placed using wireless devices, and the Sentinel Patriot solution makes it easier to locate wireless callers.

"The MCEMCD Board is committed to utilizing the best technology available for dispatchers so that we can provide the highest level of service to the people of Morgan County," said Tom Barry, chairman of the MCEMCD board of directors.

"Upgrading to a flexible and reliable communications system such as the Sentinel Patriot solution enables the MCEMCD call takers and dispatchers to utilize modern functionality with flexible configurations to meet their specific needs," said Carlos Avila, vice president, call center application sales for PlantCML. "Those on the front line of an emergency will benefit from this upgrade to a NG9-1-1 solution."

According to the U.S. Census Bureau, the 582 square mile Morgan County is home to nearly 118,000 citizens. Located on the Tennessee River, Morgan County is a destination for several annual festivals and events, including the Alabama Jubilee Hot Air Balloon Festival and the Spirit of America Festival, which attract more than 65,000 visitors.

The Sentinel Patriot solution is a robust, state-of-the-art software solution developed to accommodate the physical and functional specifications of today's emergency call centers yet be flexible enough to adapt to tomorrow's needs. It is based on a distributed Internet Protocol (IP) architecture, featuring a fully integrated PBX with redundant servers and no single point of failure. It also offers a full suite of computer telephony features that include automatic call distribution (ACD), automatic number identification (ANI) and automatic location identification (ALI) capabilities.

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