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Mark43's Cobalt software platform unites a set of law enforcement tools securely...

Security Policy and the Cloud

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Mark Rivera

FBI-CJIS Security Policy Compliance Officer

Mark Rivera, Customer Retention Manager and CJIS Security Compliance Officer with Vigilant Solutions, served for sixteen years with the Maryland State Police, retiring at the rank of First Sergeant with thirteen of those years at the supervisory and command level. He holds a Master of Science Degree in Management from The Johns Hopkins University and Secret clearance through the FBI, Baltimore.

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Product News

PDSI Expands TeleStaff Clientele

November 04, 2010  | 


TeleStaff streamlines scheduling organization-wide, and features built-in communication capabilities as well as self-service employee access. Photo courtesy of PDSI.

PDSI announced that 27 customers went into production with TeleStaff during the third quarter, 2010, and are now using the automated scheduling software. Also in the third quarter, 11 new clients selected the software solution and are now undergoing PDSI's accelerated training and implementation process.

"Customers in our vertical markets are under increasing pressure to find ways to manage their resources, operations, and labor costs more efficiently," according to Greg Ekstrom, PDSI president. "These pressures are driving the demand for TeleStaff because the solution comprehensively manages adequate staffing levels, controls costs, and improves payroll accuracy while minimizing compliance risks, and enforcing collective bargaining agreements."

In addition to built-in communication capabilities and self-service employee access, TeleStaff streamlines scheduling organization-wide and ensures compliance with collective bargaining agreements, labor laws, and other organization policies. Currently, TeleStaff works with about 600 public safety and utilities customers throughout North America.

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