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Mark Rivera

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Mark Rivera, Customer Retention Manager and CJIS Security Compliance Officer with Vigilant Solutions, served for sixteen years with the Maryland State Police, retiring at the rank of First Sergeant with thirteen of those years at the supervisory and command level. He holds a Master of Science Degree in Management from The Johns Hopkins University and Secret clearance through the FBI, Baltimore.

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Top News

PDSI Adds 17 Users Of Its Communications Software

October 20, 2009  | 


Scheduling and communications provider PDSI (Principal Decision Systems International) announced it added 17 public safety customers in the third quarter.

The list includes nine law enforcement agencies: Ann Arbor (Mich.) PD, Arapahoe County (Col.) Sheriff's Office, Fairview Heights (Ill.) PD, Fort Lauderdale (Fla.) PD, Greenfield (Wisc.) PD, Maui County (Hawaii) PD, Milford (Conn.) PD, Redondo Beach (Calif.) PD and Visalia (Calif.) PD.

The departments signed on to use TeleStaff, a system designed to reduce the time, resources, and overall cost associated with scheduling and communicating to employees. TeleStaff's telephony feature supports outbound and inbound phone calls for emergency recall and daily staffing.

With TeleStaff, public safety scheduling processes can be automated resulting in improved workforce efficiency, controlled labor costs, and compliance with collective bargaining agreements, labor laws, and other regulatory policies, according to the company.

TeleStaff serves over 500 Public Safety organizations across North America.

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