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Transforming Police Reporting with Speech Recognition Technology

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Wednesday, November 28, 2018 -- 11:00 AM PT/2:00 PM ET

An exceeding number of police departments and law enforcement agencies, whose officers spend upwards of 3-4 hours a day completing incident reports and other time-sensitive paperwork*, are turning to smarter tools, such as speech recognition solutions, to help transform their police reporting workflows.

Join us on Wednesday, November 28, 2018 at 2:00 PM ET to hear why these law enforcement professionals are embracing smarter tools to complete higher-quality reports and move mission-critical information within the CAD/RMS faster and more efficiently – all by voice.

This discussion will provide you with an understanding of:

  • What law enforcement has to say about current reporting processes
  • Why officers, especially recruits, want smarter tools to help with police paperwork
  • Why manual reporting has a negative impact on report accuracy and productivity and can hinder criminal proceedings
  • How departments can speed up data entry within the CAD/RMs and move mission-critical information more accurately and efficiently
  • How speech recognition technology can help increase officer safety and improve situational awareness and productivity on patrol
  • Why embracing smarter technology increases community visibility, and minimizes costs

Learn how your department can make incident reporting faster, safer and more complete by registering for our webinar today.

*Role of Technology in Law Enforcement Paperwork Survey 


Eric La Scola, Product Marketing Manager, Dragon, Nuance


Cell Phones on Duty

Sometimes the radio is not your best option for direct communications.

March 17, 2014  |  by Michael Doyle

Photo: Mark W. Clark
Photo: Mark W. Clark

I was driving in my patrol car the other day when a call came across the radio of a jumper on an overpass above a major freeway. Soon units began arriving and the radio traffic increased tremendously as the jumper tried to evade officers. As a lieutenant on my agency, I immediately reached for my cell phone to coordinate with the sergeant and the crisis intervention team on deployment.

Yes, I could have used my radio but chose not to. And here's why. During most critical incidents like this, the airwaves are extremely crowded. Tying them up even more would make matters worse.

So over my cell phone my sergeant gave me the current situation and told me what resources he needed. I stopped at a red light briefly to phone another agency, and the occupants of a vehicle next to me pointed at me and shook their heads from side to side while pretending to be holding a cell phone. The message they were conveying was that I was breaking the law.

Did I leave those citizens with a negative image of law enforcement? The answer is obviously "yes," but I was also successful in managing a critical incident without tying up the radio traffic.

As this example illustrates, there are both benefits and hazards of using cell phones while on duty.


Most cops can readily agree a cell phone is perhaps the best new tool an officer can have during his or her patrol shift. Whether it is used to call a victim, a barricaded suspect, or a detective on a major case, a cell phone is a vital asset to the patrol officer.

The main benefits of a cell phone on patrol are as a direct verbal communication link to people who don't have radios and as a backup when radio signals are weak. Additionally, the cell phone provides access to information that can be dispersed to the public or police officers in cases of catastrophic disasters or major community events. The photo and messaging capabilities have also made the cell phone a valuable tool for conducting warrant checks and suspect identification.

Crime Scenes

Photos that you take with your cell phones at crime scenes can be a benefit to your department and its investigators. Also, cell phone pictures of the suspects and vehicles taken from the video screen can be sent to officers on patrol.

Identifying suspects, gang members, or shooting victims at the scene using photos taken on cell phones is something police never dreamt about 10 years ago. I have responded to scenes, snapped photos of the victim's gang tattoos, and immediately sent them to our gang detectives for identification and intel. This process has helped identify the gang involved and prevented retaliation shootings.

At large disturbances, I have videoed the crowd on my cell phone. This caused the crowd to quickly disperse, but more importantly, it gave evidence to Internal Affairs and command staff as to how hostile the crowd was to the officers.

Officer Safety

Street cops often get dispatched to locations before they have any solid information about what is happening and the conditions they will find. By using our cell phones to contact the person who called in the complaint, we can learn more before arriving at the scene. We can ask if the suspect is still at the scene, we can get a better description of the suspects, and we can map routes of travel away from the scene. Once at the location, if the suspect is detained, a cell phone can be used to call parole/probation or the county warrants office.

If you're in the rural areas where radio signals are weak, cell phones can be an even greater asset. A few years ago, several officers were shot and killed in a rural area near my jurisdiction. Responding officers discovered that their radio reception at the site was very poor. So we primarily used cell phones to coordinate with the detectives, tactical units, and the media.

Tactical Advantage

As a tactical tool, a cell phone is one of the best assets to have on deployment. Having a cell phone during a critical incident gives you the ability to quickly contact your commander, legal advisor, SWAT, and maybe even call a judge to get a warrant. Thirty years ago, we had to find a pay phone to contact a judge for a telephonic warrant. Now we use our cell phones.

On one occasion, during a search for a double homicide suspect, we located a possible apartment where the suspect was hiding and began surrounding it with our tactical units prior to SWAT arriving. Everyone had to stay off the air because he had a scanner. So we coordinated our response over cell phones.

I was the commander at that scene and instituted the incident command system. Using my cell I contacted the detective sergeant and asked him to task his detectives with contacting the outside agency and getting more intel on the case such as the description of the suspect and the weapons in his possession. A second sergeant used his cell phone to bring up Google Earth and get an overview of the apartment complex to place his perimeter units. Google Earth was also used to place responding SWAT teams.

In the meantime, I was phoning the SWAT commander, telling him we had found the location and updated him with where our tactical perimeter was established. The detectives located the suspect in our database; they texted a picture of the suspect to the sergeant and tactical team on the perimeter. Having a picture of the suspect was invaluable in identifying the person peeking out the window of an apartment. We now had a positive ID of the suspect and knew which apartment he was in.

Cell phones have also been used to phone in to residences where barricaded suspects were refusing to submit to authorities. In one case, the call actually went to a cell phone of a hostage hiding in a bedroom. She was able to provide vital information on the suspect's whereabouts and condition. During another case, our officers were able to talk to a victim and get her to meet the officers at a window so she could escape with her kids.


Can cell phones be a hazard on patrol? The answer is obviously "yes," if the officers are so engrossed in their conversations that they lose focus. Instead of controlling the suspect and keeping eyes on him/her, their situational awareness suffers as the phone becomes a distraction more than a tool. Several times this has resulted in a suspect getting up and running from the officer, triggering a foot chase that never should have happened.

One major hazard that departments are advising their officers against is using their phones to post, blog, or tweet messages that can be used in court to attack the officers' credibility. This became a disciplinary issue. Some departments are now advising officers to use city owned digital cameras, not their cell phones at crime scenes.

In one case I worked a cell phone was a major distraction. During an officer-involved shooting investigation, I was attempting to coordinate a perimeter when my phone kept ringing, as staff members were calling to find out what had occurred. With a radio in one hand, a cell phone in the other, I was multitasking during a critical incident. It really became annoying when calls weren't answered and the callers began to text message.

Another cell phone hazard occurs when officers forget to silence their phones during operations. During one building search, the cell phone of an officer began ringing. Although dangerous, it was comical watching the officer frantically trying to turn it off. His penalty was a case of beer for the troops. Of course, this could have led to much worse consequences if someone had been lying in wait for the officers.

Legal Matters

Individual states each have their own vehicle codes, which may or may not allow an officer to use a cell phone while driving to an incident. In California, for example, officers are exempt from the law that prohibits phone use while driving. However, many departments still do not allow their officers to even possess a cell phone at work. They want to alleviate any potential problems. In contrast, some departments provide cell phones to their officers and encourage their use but strictly forbid texting while driving. At the extreme end of the spectrum, there are even some chiefs who want their officers to tweet at crime scenes.

Michael Doyle is a lieutenant in California with more than 30 years of experience in law enforcement. He has been a public information officer for six years and is currently in charge of a large tactical unit.

Related Article:

Police Cell Phones and Social Media

Comments (8)

Displaying 1 - 8 of 8

Mike Thiac @ 3/18/2014 12:18 PM

One great way I would use it on patrol was for quick info collection. At an accident (especially on a highway)I could take a picture of the accident scene, the licenses and insurance and get off the road. Same at a report scene where I could photo the license, injuries to a complainant, etc.

Kevin @ 3/18/2014 3:17 PM

In suggesting you can use your phone for its camera or uadio capabilities, this article left out a big concern: If you use your PERSONAL cell phone to take photos or audio recordings of (any) investigation or crime scene it can become discoverable. The instrament that was used to capture evidence that is introduced in a criminal case can be subpoena'd. And, nobody wants their entire storage of cell phone usage to be gone through or viewed in open court. . . Use the dept's camera or digital recorder.

girlcop22 @ 4/3/2014 9:09 AM

I agree with Kevin's post and that it what our department has been told... you use your personal cell phones at a crime scene, for an investigation, etc. you are opening your private life up even more when it becomes discoverable. I don't dispute the usefulness of cell phones, but be careful when and where they are used.

Mads @ 4/5/2014 12:52 PM

We've been issued personal phones for many years and have recently switched over to Android smart-phones for every single officer in our department. Theyre extremely valuable for a officer for the reasons mentioned in the article.

Skyler @ 7/6/2014 7:32 PM

So if it's okay for police officers to use cell phones on duty, why are civilians not allowed to? Police officers should be held liable for their actions on the road just like everyone else.

D- mills @ 4/23/2016 12:53 PM

So a police officer just walked up on some friends and myself.asking us questions pertaining to some fight that had happen earlier that day.he wanted to know if we had saw anything..we all stated that we hadn't been around during that time of day.He then asked us for our information.DoB & SS# proceeded to take individual pictures of us this legal in any way.

R V @ 7/14/2018 6:00 AM

The problem that I have regarding the use of personal mobile phones for official business is accountability. All radio communications is recorded for review and for possible use as evidence at a later date. The personal mobile phone is not. When a police officer or dispatcher requests to use a mobile phone then he wants to hide communications and essentially destroy the evidence of that communication.

Wasn't Hillary Clinton investigated for her use of a personal email account for official business?

Of course if personal mobile phones are used it then that communication also needs to be recorded and preserved as evidence.

Mk @ 10/14/2018 11:04 PM

So they are cool with being tracked at all times by criminals and government? I doubt they all use carrier bloated google devices. If they do they would be pissed to see what their phone is doing.

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