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Transforming Police Reporting with Speech Recognition Technology

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Wednesday, November 28, 2018 -- 11:00 AM PT/2:00 PM ET

An exceeding number of police departments and law enforcement agencies, whose officers spend upwards of 3-4 hours a day completing incident reports and other time-sensitive paperwork*, are turning to smarter tools, such as speech recognition solutions, to help transform their police reporting workflows.

Join us on Wednesday, November 28, 2018 at 2:00 PM ET to hear why these law enforcement professionals are embracing smarter tools to complete higher-quality reports and move mission-critical information within the CAD/RMS faster and more efficiently – all by voice.

This discussion will provide you with an understanding of:

  • What law enforcement has to say about current reporting processes
  • Why officers, especially recruits, want smarter tools to help with police paperwork
  • Why manual reporting has a negative impact on report accuracy and productivity and can hinder criminal proceedings
  • How departments can speed up data entry within the CAD/RMs and move mission-critical information more accurately and efficiently
  • How speech recognition technology can help increase officer safety and improve situational awareness and productivity on patrol
  • Why embracing smarter technology increases community visibility, and minimizes costs

Learn how your department can make incident reporting faster, safer and more complete by registering for our webinar today.

*Role of Technology in Law Enforcement Paperwork Survey 


Eric La Scola, Product Marketing Manager, Dragon, Nuance


World-Class Communications

One dispatch center in Washington's Benton County manages to coordinate radio communications among multiple public safety agencies, even across county lines.

September 13, 2011  |  by Tim Dees - Also by this author

The platitude "every cloud has a silver lining" suggests that good can come from even the worst situations. The attack on the Twin Towers and the Hurricane Katrina disaster brought to the forefront the necessity of communications interoperability, or more simply put, being able to talk to each other. Benton County, Wash., has something very close to a model of interoperability in the form of its Southeast Communications Center, known locally as SECOMM.

Most of the world thinks of Washington as a gloomy, squishy place because of the rainforest conditions on the more populated western side of the state that includes Seattle and Tacoma. That isn't the case for the relatively arid two-thirds of the state east of the Cascade Mountains that receives 300 days of sunshine each year. Benton County lies on the southern border of this part of the state at the confluence of the Columbia, Yakima, and Snake Rivers. Surrounded by farmland, the population center of Benton County is the "Tri-Cities" of Kennewick, Richland, and Pasco. The first two cities are in Benton County; Pasco is across the river in Franklin County. About 250,000 people live in the Tri-Cities environs.

If you don't pay close attention, you won't notice when you move between cities or into an unincorporated area of the county, which means that public safety incidents frequently overlap jurisdictions. Communications for most police, fire, and public works operations in Benton County are handled through SECOMM, which is part of Benton County Emergency Services (BCES). BCES operates from its own building in Richland, tucked behind a Walmart and a Home Depot and unnoticed by most residents. They've been there since 1997, when they moved from their previous home in the basement of Kennewick City Hall.

SECOMM came into being in 1977, when Benton City, Kennewick, and Richland decided to merge their individual dispatch centers into a single operation. At the time, Benton City had its own police department, but it was eventually dissolved in favor of the Benton County Sheriff's Office furnishing police services. The police department of the City of West Richland is also served by SECOMM, as are the fire departments of Richland and Kennewick, three districts of the county fire department, and the Benton County Sheriff's Office. Emergency medical services are provided by the fire departments serving each community.

Agriculture, including the largest wine industry in the United States outside of California, plays a significant role in Benton County's economy, but principal industry is with the activities at the Hanford Site northwest of Richland. From 1944 to 1987, Hanford produced most of the plutonium used in U.S. nuclear weapons. Today, the 586 square miles of the site are controlled by the U.S. Department of Energy, which oversees the cleanup of the decommissioned nuclear reactors and radioactive waste storage there.

Hanford is also home to a working nuclear power plant run by Energy Northwest. The recession hasn't had the impact experienced by most of the country, as work proceeds at Hanford without interruption. The cleanup job is so massive that some people who will retire from "remediation" of the site have not yet been born.

Many people would be horrified at the thought of living so close to so much dangerous material, but local residents aren't put off by Hanford or the Umatilla Chemical Weapons Depot, located just south of Benton County across the river in Oregon. This U.S. Army installation is about to close after decades of disposal of mustard and nerve agent munitions stored in reinforced concrete "igloos" in the Oregon desert.

Comments (1)

Displaying 1 - 1 of 1

Terri @ 12/4/2013 3:48 AM

Great Article, and I know old.

I worked at SECOMM from 1989-1996, I miss it 17 years later.

The BIPIN computer system was setup in the 1980s, not after they went to CAD, the information goes back to the early 1960s,. Benton & Franklin County agencies enter information into the system, every police contact, even making a report, arrests, booking photos, scars, marks and tattoos, fingerprints, alias names and DOB, even pawn tickets and other information that other agencies might need. We also used it for history of violence during domestics, getting a name and approximate age from and officer and looking for a DOB etc and running a person.

I moved to the Portland Metro Area. I worked at an agencies here, I was surprised to find that they have no system like BIPIN, not even for their own individual agencies. To get any information you had to call the clerk, both of us too busy to be doing that. I found out that “our little cities” were more advanced than the “big cities".

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