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Cover Story

Watch What You Post

Social networking sites are great for meeting new people and having some fun, but don't let that fun kill your career.

December 10, 2009  |  by - Also by this author


Cops, like any other members of a high-stress profession, like to joke around about what happens at work. Many of these jokes would be considered crude or insensitive, perhaps even slanderous, by people who don't work as police officers. But as long as the public doesn't hear these jokes then the attitude of most administrators is no harm, no foul.

Unfortunately, such cop jokes are now being voiced in public. A generation ago, when cops wanted to blow off steam, they met some place private, had a few beers, and nobody outside the circle knew what was said or done.

Today's cops may still gather over a case of cold beer, but they also gather online using social networking tools such as MySpace, Facebook and Twitter. Which is a problem for agencies and officers because what many users of social networks don't realize before its too late is that anything they do or say or write on these sites is done so in full view of the public. Other officers may be aware that they are speaking in public, but they apparently don't care.

The Cromer Case

Perhaps the most widely known example of an officer coming to grief because of something that he or she wrote on a social networking site happened three years ago in Kentucky.

In 2006 Officer Joshua Cromer of the Lexington Police Department made a traffic stop. The driver was country singing star John Michael Montgomery who lives nearby. Cromer arrested Montgomery and the singer was later charged with driving under the influence, possessing a controlled drug, and two counts of carrying a concealed deadly weapon. Montgomery later pleaded out on the drunken-driving charge. That should have been the end of the matter.

Unfortunately for Cromer, that traffic stop was just the beginning of a long nightmare. The arrest became fodder for Cromer's MySpace page. Friends, mostly fellow cops, congratulated him on the bust and poked fun at Montgomery by posting a doctored photo that showed Cromer as an adoring fan.

Complaints about Cromer's site led to the brass checking out a number of their officers' MySpace pages. What they found made them really angry. There were comments about the department, comments about the people of Lexington, comments about gays, and comments about the mentally disabled. And a very brown and very smelly storm gathered over the heads of Cromer and several other Lexington PD officers.

Cromer was dismissed from the Lexington PD on grounds of misconduct, inefficiency, insubordination, and conduct unbecoming a police officer. He later sued for back pay and reinstatement. He lost. As for the other members of Cromer's MySpace circle of friends, five of them were suspended. They were later allowed to return to duty.

Chief Concerns

The Cromer case is a clear example of an employer's ability to monitor an employee's online social network activity even away from the job. It also illustrates the power that an agency has over its officers' ability to exercise free speech.

For law enforcement officers, other public officials, and even private employees, caution should be the byword when posting material on a social networking site. And make no mistake, many agencies are monitoring what their officers do online.

These agencies know there is a potential for an employee's Website comment to become instrumental in a civil or even criminal case. Defense attorneys and civil rights attorneys are monitoring what you write on your private pages the same way that police investigators monitor the sites of criminals. So use your brain. If you don't want your comments read in public, don't post them in public.

And whatever you do, don't maintain your Facebook page on the job. An Indiana State Trooper found himself under investigation for his online activity both off and on the job.

A born multitasker, this trooper allegedly bragged about his heavy drinking, posted a picture of his cruiser with collision damage and the caption "Oops! Where did my front end go?" and uploaded an image of a gun being pointed at his head. On the same Facebook page, he reportedly characterized himself as a "garbage man," saying, "I pick up trash for a living." Statements reflecting dissatisfaction with weather and working conditions were also allegedly posted during times that the trooper was supposed to be at work.

When a TV news report revealed the evidence to state patrol brass, they launched an internal investigation. At presstime, the findings of that inquiry have not been released.

With Friends Like These

The nature of social networking sites, which link users to hundreds-even thousands-of online friends, can also make them particularly hazardous for your career. Just ask Officer John Nohejl of the New Port Richey (Fla.) Police Department.

By all accounts, Nohejl accomplished great things during his three years as a school resource officer, turning a D school around into an A school in one year. Well liked by the kids and school staff, Nohejl came up with the idea of setting up a MySpace page to communicate with students. School leaders, parents, and the police department were enthusiastic about the idea. In a relatively short period of time, Nohejl was not only able to share safety tips with students via the new "Officer John" site but also obtain tips that expedited investigations and resulted in arrests.

But then he found himself in a peck of trouble.

An anonymous complainant advised the department that one of Nohejl's MySpace "friends" offered a link that included photos of nude women. Another offered obscene comments about oral sex and large breasts, among other objectionable content-all of which could be easily navigated to by 11- to 14-year-old students visiting Nohejl's page.

Now the links are gone, but the sting of the experience still lingers for Nohejl.

"I tried to do a good thing for kids," Nohejl reflects. "But I got blind-sided. I'd checked out this person's profile and it seemed OK, so I allowed him on as a friend. But once I did that, he went back onto MySpace and maliciously changed his profile so that in a matter of three clicks from my page, kids could be exposed to this pornography. I was railroaded-not by the department, but by the person who orchestrated this mess."

The Florida attorney general's cybercrime task force investigated the Nohejl case. Nohejl was cleared of any wrong-doing. Unfortunately, a collateral casualty was the Officer John MySpace account. "The moment this problem was brought to light, they immediately removed it," Nohejl says.

Back on patrol these days, Nohejl hopes that others learn from his experience. "It's a good lesson for cops. You can be held responsible for things that are beyond your control," Nohejl says. "Who can possibly go through the profiles of hundreds of MySpace friends every day to make sure that someone's not going to do the same thing again?"

Etiquette and Policy

Concerns about such sites go beyond objectionable material or technological access by hackers. By piecing together information about companies through their employees' social network entries, identity thieves and others have been able to trick people into allowing confidential information beyond intended audiences.

Consequently, many agencies feel under pressure to establish some form of social networking etiquette or protocol for their employees. As a result, some agencies are just telling their employees to stay off Facebook and similar sites.

Former police officer, academy instructor, and network security author Deb Shinder suspects that until some new legal precedent dictates otherwise, agencies may have the upper hand in this equation.

"Unless there is state law or a union contract that says otherwise, [police departments] can be pretty much as stringent as they want to, as long as the policies are applied equally and without discrimination," Shinder says.

But can your employer really tell you what you can and can't do with your own computer on your own time?

Maybe. "Off-duty activities on one's own computer are more of an issue of contention," explains Shinder. "But even if the agency doesn't have a policy specifically addressing online behavior, certain online activities–especially if the person's profile and social networking posts are open to the public–could probably be construed to fall under general 'conduct unbecoming' regulations."

Nonetheless, Shinder believes that agencies would be ill advised to prohibit their officers from enjoying the benefits of social networking online. "Young people who grow up with social networking as part of their lives aren't going to take well to being told they can't do it anymore, and law enforcement will lose way too many potential good cops if they take a hard line on that," she explains.

Given that social networking is here to stay and young cops believe they have a fundamental right to use these sites, smart agencies are going to have to find a way to regulate what officers do online without being too restrictive.

"I think it makes more sense to cautiously embrace the technology, to set policies that are reasonable, and to educate officers about what does and doesn't constitute professional online behavior and more importantly, why their online behavior matters, why it's in their own best interest, not just that of the agency, for them to project a public image that they won't cringe over a few years down the line when they're trying to move up the career ladder," says Shinder.

Some agencies are adding online social network regulations to their policy manuals.

For example, the Indiana State Police is in the process of drafting standard operating procedure for its staff regarding posting information on personal Web pages such as Facebook. And in Salt Lake City, Sgt. Robin Snyder, a public relations officer with the city police, is currently researching laws and other department policies toward formulating a policy for her department.

Others have already set their policies. The Minneapolis Police Department adopted a policy in October that prohibits its police officers from identifying themselves as such on social networking sites.

Tags: Cops Online, Social Media, Career Advancement, Facebook, Twitter


Comments (3)

Displaying 1 - 3 of 3

NCPD-RETIRED @ 1/15/2010 2:16 AM

It is not like it used to be. Some officers simply don't take pride in our profession. Those not doing so, you'll risk losing your million dollar career [30 years of pay + benefits + Retirement = about million] over an off-the-cuff comment posted on your space. On or Off Duty at the end of the day, we each should be acting impartially; exercising discretion; using only necessary force; and maintaining confidentiality, integrity, and a professional image at all times. It is PRIDE in what we do that becomes the legacy for future officers. It is PRIDE in what you do that ends your day knowing you did the right things today. Unlike going by the 'Spirit of the law' on the job, your DIGITAL conduct is now read like the black ink on the white page with no room for interpretation or discussion. If they read it on-line and think it is unprofessional, it must be so. No trial, no appeals. Once your face is plastered on the News you are ruined [Recall the Atlanta Bomber]. The media doesn't do follow-ups to say 'Hey we got it wrong, he's actually a good guy and here's the real facts now.....' what gets dropped out there remains there forever. As long as you are in this profession you are held to the standard of opinions and nothing else. It is someone's opinion that gets you promoted, it's someone's opinion about how you handled them that can get you fired; it's the Chief' opinion on how the agency is run. If you tend not to like other people's opinions you should re-evaluate your career goals.

sahi @ 3/23/2011 9:46 PM

I like this concept. I visited your blog for the first time and just been your fan. Keep posting as I am gonna come to read it everyday!!
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