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Customer Dials 9-1-1 Over Fast Food Charge

September 04, 2003  | 

Police in Avon, Ohio, responded to a 9-1-1 call at a McDonald’s restaurant. The emergency was a customer being charged for extra sauce with her meal.

Customer Lula Brown asked for extra barbecue sauce with her order and was upset when she found out it would not be included for free.

“I spent almost $10 on food and I wanted some sauce,” Brown says. “I was told I would have to pay extra for sauce. It’s not a store policy. It’s not in writing and I don’t feel I should pay extra for any sauce unless it is store policy and they show it to me.”

Although police did respond, they could not solve Brown’s problem. She was disappointed with their service.

Brown was not charged for tying up the only 9-1-1 line in the area.

The cost of extra sauce is now clearly posted in the Avon restaurant.

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