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Hardees Exec Apologizes to Minnesota Officer Who was Refused Service

October 16, 2015  | 

A Hardee's restaurant executive has issued an apology after employees at a Milaca, MN, Hardee's refused service to a woman because she is a police officer.

Jackie Minks, an officer with the Milaca Police Department, was allegedly denied service Tuesday at the restaurant. Minks posted on Facebook that "a cook ... refused to make food for me today because she doesn't like cops."

The post continues: "When I talked to the manager about it she dismissed it as 'silly' and said she wasn't going to do anything with the employee.

Minks, along with several people in the comment thread following the post, said they called Hardee's customer service line to lodge complaints. Kathy Kraft, one such commenter, posted the email reply she received from Dave Ostendorf, director of operations for Northland Restaurant Group, which owns several Hardee's restaurants in the Upper Midwest.

"It is understandable that the conduct and decision making at the Milaca location yesterday was not made of sound judgement," Ostendorf wrote. "It could have been handled in a much more professional manner."

Ostendorf's email said he had spoken at length with Minks and offered an apology to the officer, Inforum reports.

Comments (3)

Displaying 1 - 3 of 3

[email protected] @ 10/17/2015 8:50 PM

What the hell is going on? Do these food service owners understand what a large customer base they are losing? It would take only once for that to happen to me and I would make sure every LEO within hearing/public media heard of it. Good-bye business. And the "manager" should be looking for a new job, along with the alleged "cook". Blues, Stay Safe.

ResAgentSWA @ 10/19/2015 10:47 AM

"It is understandable that the conduct and decision making at the Milaca location yesterday was not made of sound judgement," Ostendorf wrote.

What does he mean "It is understandable...?" To me that seems to say that this outrageous conduct is understandable given the current climate where people are actively opposing law enforcement. That alleged apology is not much of an apology to me.

Long time cop @ 10/21/2015 5:56 PM

During my tenure as an officer & detective, my co-workers and I made it a practice, when possible, to avoid fast food restaurants, if the cooks could see they were fixing food for a police officer. No telling what would end up on your burger.

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