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Mark Rivera, Customer Retention Manager and CJIS Security Compliance Officer with Vigilant Solutions, served for sixteen years with the Maryland State Police, retiring at the rank of First Sergeant with thirteen of those years at the supervisory and command level. He holds a Master of Science Degree in Management from The Johns Hopkins University and Secret clearance through the FBI, Baltimore.

Top News

Md. Dispatcher Snores During 911 Call

May 24, 2012  | 

Screenshot: NBC News
Screenshot: NBC News

A Montgomery County, Md., emergency dispatcher could be heard snoring while a frantic woman tried to get help with her husband who was turning blue, reports NBC News.

Just after midnight on April 4, the woman called 911 and was connected to the dispatcher. Only snores were returned to the woman's hellos. A county assistant fire chief confirmed the snoring dispatcher was 17 hours into a 24-hour shift.

NBC News has a video news report on the incident here.


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