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Brian Willis

Brian Willis

Brian Willis is a retired officer, trainer and author who now serves as deputy executive director for the International Law Enforcement Educators and Trainers Association (ILEETA).



William Harvey

William Harvey

William "Bill" Harvey is currently serving as chief of police in south central Pennsylvania. He retired from the Savannah (Ga.) Police Department where he worked assignments in training, patrol, and CID. Harvey has more than 25 years of experience working with recruits, rookies, and FTOs.

Security Policy and the Cloud

Ask The Expert

Mark Rivera

FBI-CJIS Security Policy Compliance Officer

Mark Rivera, Customer Retention Manager and CJIS Security Compliance Officer with Vigilant Solutions, served for sixteen years with the Maryland State Police, retiring at the rank of First Sergeant with thirteen of those years at the supervisory and command level. He holds a Master of Science Degree in Management from The Johns Hopkins University and Secret clearance through the FBI, Baltimore.

Training

Contacting the Hearing Impaired

Keep these five factors in mind when dealing with the hearing impaired.

September 20, 2013  |  by Amaury Murgado - Also by this author

Photo courtesy of iStockPhoto.com.
Photo courtesy of iStockPhoto.com.
As a patrol officer, you must provide the same level of service to deaf subjects that you would to others. Stay on track with our five-step guide. For the full story, read our feature, "Dealing With the Deaf."

  1. The Americans with Disability Act, established in 1990, requires you to accommodate people who are deaf, mute, or hard of hearing. Failure to do so can result in complaints, lawsuits, and even consent decrees.
  2. Wrongful arrests, failure to reasonably accommodate, or a failure to train officers make up the majority of ADA complaints against agencies.
  3. You might have to provide an interpreter for long or complicated transactions.
  4. Don't cover your mouth or chew gum when interviewing a person with hearing impairment.
  5. Remember that Sign Language is a language all unto itself and should be treated as such.

Amaury Murgado is a special operations lieutenant with the Osceola County (Fla.) Sheriff's Office. He is a retired Army Reserve master sergeant, has more than 25 years of law enforcement experience, and has been a lifelong student of martial arts.


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