Below are answers to many frequently asked subscription questions.
If you have any unanswered questions or need further information,
we can be reached via:
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PHONE
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1-888-239-2455 (Customer service hours are 8:00a.m.-4:30p.m. CST.
Outside U.S., call 1-847-763-9573.)
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EMAIL
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bobit@halldata.com
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MAIL
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POLICE Customer Service
P.O. Box 1068
Skokie, IL 60076-8068
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FAX
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1-888-274-4580 (Outside U.S., 847-763-9577.)
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Common Questions
Subscription Information
How
do I subscribe to POLICE Magazine?
Click
here to use POLICE online order form.
What
do I get for my $25 subscription to POLICE?
You
get 11 issues plus the FREE annual fact book. In every
issue you get police officer survival, review of the
newest weapons from experts, latest in emerging technologies
and much more.
Why
do I have to fill out the questions just to get a
subscription?
We
need to know how to best serve the needs of our readers,
and the best way to do that is gather a few pieces
of vital information about you. This data helps us
develop editorial content that is relevant and meaningful.
It also helps us recognize trends and shifts in reader
demographics, which also help us understand the Law
Enforcement industry -- and your needs -- that much
better.
If
I am in the military may I subscribe to POLICE Magazine?
Yes,
POLICE Magazine does service APO/FPO addresses. Click
here to subscribe to POLICE.
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Delivery
How
long does it take to receive my first issue of POLICE
Magazine?
Your first issue should arrive within 6 to 10 weeks.
Once you've placed an order, it takes one to two weeks
for your subscription to be received and added to
the subscriber file. Your subscription is then added
to the magazine's next production cycle and shipped
via periodicals class mail. The current production
issue is usually one to two months from the current
month. For example, if your new subscription was ordered
and received in November, and the December issue has
already shipped, your order is added to the January
mailing.
If
you have not received your subscription within the
expected time frame, please click
here to email us. Rest assured, your subscription
starts when you receive your first unit--not when
you place your order. If you subscribed for 12 issues,
you will receive all 12.
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Late or Missed Issues
What
if my issue arrives late?
Please allow until after the 15th day of the current
issue month before reporting a problem. For example,
if you have not received the February issue of POLICE
Magazine, please wait until February 15th before contacting
us. One factor that can delay mail deliverability
is severe weather conditions. If your magazine is
not being delivered within this timeframe, please
click
here to e-mail us.
What
if I have missed an issue?
If you've missed an issue, we may have an incorrect
address on file. Please click
here to e-mail us for your missing issues. If
you are unable to determine the cause of a missing
issue, please call us.
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Subscription Costs
How
much do I pay for a one-year subscription to POLICE
Magazine?
The annual rate for POLICE Magazine is $25 in the
United States; $40 in Canada and $60 Foreign (outside
the United States and Canada). A subscription to POLICE
is paid by United States funds only.
If
I subscribe for a two-year subscription, do I save
money?
If you subscribe for two (2) years, you SAVE 62%
off the cover price and over 65% off the subscription
price.
What
is the cover price?
$5 an issue and $10 for the Fact Book. That is $65
a year. It is more cost effective to pay the $25 for
one year, and better yet $45 for two. The price just
keeps on getting better and better.
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Paying your Subscription
What
methods can I use to pay my bill?
POLICE Magazine accepts Visa, MasterCard, Discover,
and American Express.
You can also make a check payable to POLICE Magazine,
PO Box 1068 Skokie, IL 60076-8068. Make sure to write
your account number on the check. Click
here to find out how you find your account number
on your magazine, invoice or renewal.
Last, you can call toll free 888-239-2455 (inside
the US), 847-647-9780 (outside US and Canada)to talk
to a customer service representative.
Is
it safe to pay online with a credit card?
Yes, as long as your current browser supports credit
card transactions. To determine if your browser supports
secure credit-card transactions, look at the bottom
left hand corner of your browser on the page of which
you are making your order. When you are at the secure
site, you will see a solid key on Netscape browsers
and a closed padlock on Internet Explore browsers.
If it is not secure, the key will appear broken and
the padlock will appear unlocked.
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Invoices/New Subscription
Why
do I continue to receive bills after I have paid for
my subscription?
Often your payment and our invoice cross in the mail.
If you've paid the invoice, disregard the extra notices
and please accept our apology.
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Renewal
How
can I renew my subscription?
Click
here to renew your subscription.
How
can I tell if it is time to renew?
Click here to learn
how to tell when your subscription expires.
My
subscription doesn't expire for six months; why am
I already getting renewal notices?
Two reasons: we want to ensure there's no interruption
in your service so we mail you an early reminder.
Secondly, if we know early that you will be extending
your subscription we don't have to send out multiple
renewal notices, which saves us money and allows us
to keep our subscription rates as low as possible.
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Change of Address
I've
recently moved. How do I change my address?
Click
here to change your address online or call toll
free.
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Name Change
How
do I go about changing my name on my subscription
if I recently got married or divorced?
Click
here to update the name on your subscription.
Please allow six to eight weeks for it to take effect.
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Damaged Issues
What
if my issue is damaged?
If you receive a damaged issue, please click
here to e-mail us.
What
if my issue frequently arrives damaged?
If your issue frequently arrives damaged, please click
here to explain the situation. Please keep in
mind your mailbox may be too small for the magazine.
If this is the case, please try to arrange with your
letter carrier to place the magazine in a different
area. If your mailbox is properly sized, please contact
your post office to verify that the magazine arrives
in good condition.
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Cancellation of Subscription
If
I cancel my subscription to POLICE, will I get my money
back?
If you wish to cancel your subscription to POLICE Magazine,
we will refund you for all unmailed issues.
Why
am I being billed if I cancelled my subscription to
POLICE?
It takes a few days for the cancellation to become
effective. If you receive any invoices after you cancel
your subscription, please disregard them.
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Permissions and Reprints
May
I reprint an article from POLICE?
No, material in POLICE is copyrighted and cannot be
reprinted without permission. Article reprints can
be purchased however. Contact Bridgett Briese by calling
(310) 533-2434 for information on our reprint services
(there is a minimum order of 100 reprints). Click
here to check our Online store - The
Supply Room. The information you're looking for
may be available free in a downloadable file or available
for purchase for a small fee.
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Back Issues
How
can I get back issue of POLICE?
You can purchase any issue from the last 12 months
by clicking
here. If you're interested in older issues, contact
our order desk at (310)533-2440.
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Request for/against Mailing List
May
I request that my name not be made available to other
companies?
We occasionally make our customer list available to other reputable
companies we think may be of interest to you. You can, however, have your
name put on our do-not-rent list by e-mailing us at
bobit@halldata.com or
through any other contact method at the top of the page. Please provide us
with your exact name and postal address. We will be sure your name is removed
from the list we share with other organizations. POLICE magazine, and it’s
parent company Bobit Business Media, will not make the phone number or e-mail
address of a subscriber available to any other organizations or companies.
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General Information
Where
is my account number?
Your account number is located at the top of each
billing and renewal notice you receive. It is also
listed on your mailing label above your name. Click
here to learn how to find your account number.
Is
POLICE Magazine available in large print?
We regret to inform you that POLICE Magazine is not
available in a large-print edition.
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HOW TO FIND YOUR ACCOUNT NUMBER
See
below for the three ways you can determine your account
number.
MAILING LABEL
Your
account number shows up on your magazine's mailing
label. It is highlighted on the example below.
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INVOICES
Your
account number shows up on all your invoices underneath
amount due. It is highlighted on the example below.
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RENEWAL NOTICE
Your
account number shows up on all your renewal notices
on the top left-hand corner. It is highlighted on
the example below.
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HOW TO FIND YOUR EXPIRATION DATE ON YOUR MAILING LABEL
Your
expiration date shows up on your magazine's mailing
label. It is highlighted on the example below.
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